COMPLAINTS PROCEDURE

1. If the client has a complaint about a product (in accordance with article concerning guarantee and conformity) and/or about other aspects of the services of MEC Events, he can lodge a complaint with MEC Events by telephone, e-mail, whatsapp or post. See the contact details at the bottom of the General Terms and Conditions.

2. MEC Events will respond to the customer as soon as possible, but in any case within 7 days after receipt of the complaint. If it is not yet possible to give a substantive or definitive response, MEC Events will, within 7 days after the receipt of the complaint, confirm the receipt and give an indication of the timeframe within which it expects to give a substantive or definitive response to the complaint of the customer.

If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.