Complaint procedure

1. If customer has a complaint about a product (in accordance with article on warranty and conformity) and/or about other aspects of the service provided by MEC Shop B.V., he can submit a complaint by telephone, e-mail, WhatsApp or by mail to MEC Shop . See the contact details at the bottom of the General Terms and Conditions.

2. MEC Shop shall respond to customer's complaint as soon as possible, but in any case within 7 days of receipt of the complaint. If it is not yet possible to provide a substantive or definitive response, MEC Shop will acknowledge receipt of the complaint within 7 days of its receipt and provide an indication of the time within which it expects to provide a substantive or definitive response to customer's complaint.

If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.